How Industry and Market Sense Making Communicates Strategic Intelligence

While we can find substantial information about most of our competitors online, intelligence goes way beyond trawling the Internet. The most valuable information is seldom – if ever – easily accessible via a public search engine or more sophisticated skills in mining...

How Voice of the Customer via Employees Can Harness Frontline Insights

Bill Hoffman and Steve Wallin, both Managing Partners and Co-Founders of Frontline Insights, discuss how voice of the customer via employees can harness frontline insights. ← How Corporate Culture and Employee Engagement Unlock Market Intelligence Potential How...